What if I've forgotten the answer to my secret question?

The following are some useful tips to remember as you enter your answers:

  • Remember that answers are not case-sensitive, so "jAcK of ALL tradEs" is the same as "jack of all trades."
  • Also, remember that punctuation is important—so "st brendan's school" is not the same as "st. brendans school.”
  • Lastly, if your question is something like "Where did you honeymoon?", and you honeymooned in Hawaii, the answer might be Hawaii, Hawai'i, Honolulu, Ahukini Park, Ahukini, Oahu, O'ahu or many other things. Try to remember the level of specificity of your question and how specific your answer might have been in return.

If you still cannot recall the answer to your secret question, visit https://user.doxo.com/ to go to the sign-in page in a new window.

After following the above link, enter your username and click "Continue." On the secret answer page, click "I forgot my answer" to initiate a reset of your secret answer. Having clicked on "I forgot my answer," you will receive an email with detailed instructions on how to proceed with the reset.

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  • NEVER GOT EMAIL CONFIRMATION CAN'T LOOK AT MY ACCOUNT.  THIS PLACE IS NOT HELPFUL ONE BIT

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  • I NEED HELP NOW AND I WANT MY CARD REFUNDED IMMEDIATELY  DO NOT SEND ME ALL WILL THESE HELP BECAUSE THEY DO NOT.  I DONT UNDERSTAND WHY NO ONE CAN CALL ME.  THIS IS NOT A GAME TO ME.  YOU ARE GONG TO OVERDRAW MY ACCOUNT BECAUSE OF OUR SYSTEM  YOU WIL HAVE TO PAY 30,00 FOR MY INSUFFICENT FUNDS BECAUSE YOU DID IT.  MUHLENBERG TOWNSHIPAUTHORITY(MTA) RECEIVED PAYMENT FROM ME FRIDAY MORNING JUNE 16TH.  THAT IS WHEN IT HAD TO BE PAID TO AVOID TURN OFF.  SO WHEN I CANCELLED MY PAYMENT SO IT SAID I TOOK IT TO THE MTA OFFICE JUNE 16TH.  AND YOU PEOPLE PROCEEDED TO TAKE THE MONEY, YOUR SYSTEM SUCKS.  I SIGNED UP I HAD AN ACCOUNT, NOW I DON'T.  CAN'T SEE ANYTHING ABOUT MY ACCOUNT.  I WILL KEEP WRIITIN UNTIL SOMEONE CONTACTS ME.

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