My Payments

If you’re looking to keep a hard copy of your receipt, you can use your email provider’s printing function. View the emailed receipt in your browser, and then use either Control+P or Command+P or the “Print” button that your email service provides to start the printing process.

If your payment is marked as “complete”, but the recipient doesn’t have it posted yet, please open a ticket with doxo User Support. Otherwise, check your email for the emailed payment confirmation receipt for instructions on how to cancel the payment. If the payment is able to be canceled, your refund will be processed immediately …

When looking at a document you’ve received within your “To Do” list or within your File Cabinet, click the green “Pay” button to activate the prompt for paying that document’s balance.

If you pay a bill without using the “Pay” button on a document, it will not be marked as paid. To fix this, simply click “Pay” on the document and follow the prompt for “Mark document as paid,” then click the “File” button to remove it from your “To Do” list.

If the payment has not yet begun processing, it can be canceled by clicking the green “Edit” button next to the related document. If the payment has completed, your provider will keep track of your overpayment and either a credit will be applied or a return will be processed, depending on the provider.

If a payment is scheduled, you can edit it by clicking the green “Edit” button next to the document. However, once a payment is processing it cannot be canceled or edited.

You can make multiple connections with one provider as long as you use the right information. Simply click “+ Add Account” on the left of your account dashboard to connect.

If your provider allows payments via doxo, you can make a payment from their provider’s page by doing the following: From the list on the left-hand side of the screen, click on the provider you wish to pay. You will see a small gray, green or blue circular icon left of their name if payment …

In order to disconnect your doxo account from your account with a provider, follow these steps: Click the provider’s name in the left-hand column. You’ll now see text that says “Connected (details)” below the “My Label” and “Services” links. Click the “Details” link. In the box that shows up, click the “Disconnect” link. These steps …

To activate doxoPAY for your doxo account, click the “$ Pay” button on a pay document or the “$ Make a Payment” button on a payable provider’s page. Before a payment is made, you will be asked to provide a payment instrument to use for the payment. Once doxoPAY is set up, follow these steps …